3CX Business Phone System

The software-based private branch exchange phone system for your business

3CX is a turn key package designed to support your business in all aspects of communications. Connect with colleagues and customers alike through voice, video or instant messaging, all through one platform. There is also the opportunity to integrate website live chat, Facebook messaging and SMS. 3CX can grow with your business, whether you are a large enterprise or small business. 

3CX is the telephony solution your business needs:
• Telephony: Web client and mobile apps for remote working.
• Video: Video calls/conferencing is included in your system, no add-ons needed.
• Live Chat: Talk to your customers in real time via your website or Facebook.
• SMS: Interact with customers and colleagues instantly.
• Integrations: Customer Relationship Management Systems, Microsoft 365, and Teams.
• Low Cost: Save money, both on phone bills, add ons and hardware.
• Flexible: Keep your numbers and choose your handsets (if required).
• Secure: 3CX offers advanced security features.
• Install Anywhere: Hosted or on-Premise.

A flexible communications package that travels with you

3CX can be accessed in a variety of ways, outlined below. This provides your business with greater flexibility to work remotely with the continuity of 3CX allowing employees to always use their business extensions. Not only does this maintain a professional company image, but it also saves on phone bills compared to alternative solutions.

Image of deskphone

Physical Handsets

3CX works seamlessly on compatible handsets. If you already have IP handsets we can check their compatibility with 3CX, otherwise we can provide handsets as part of a turn key solution. We can also arrange the necessary cabling etc if needed, or provide wireless handsets for areas that are tricky to reach.
Screenshot of 3CX Conference Call

Desktop Application

3CX Desktop Client enables you to make calls, view the availability status of colleagues, schedule video conferences and check voicemails all from your desktop. Answer customer queries from website live chat, Facebook, WhatsApp and SMS all from one interface. Control your IP desk phone or smartphone from the desktop platform.
Image of 3CX app on a phone

Mobile App

Make encrypted and secure VoIP calls from your mobile! 3CX App is both iOS and Android compatible, allowing mobile employees to continue using their extension whilst away from their desks. Make and take calls from anywhere, and access video conferencing, instant messaging and conference calls all from the 3CX app.

Image of 3CX desktop app

Web Client

3CX Web Client allows you to access all the key features of 3CX via your web browser, meaning you can work from anywhere. Launch calls directly from your CRM or web browser and integrate seamlessly with Microsoft Teams and Microsoft 365.
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Additional Benefits of 3CX:

Reduce your ongoing telecommunications costs with 3CX: 
• Reduce your phone bill by up to 80%. 
• Licensing based on number of simultaneous calls and not extensions. 
• Eliminate 0800/0300 number phone bills with Web RTC integration.
• Use international numbers and IP Telephony so customers can call in at competitive rates.
In a world where cybersecurity is of paramount importance, telephony is just as critical, but often neglected. With 3CX that is not is the case and the following features are provided as standard for your peace of mind:
• 3CX phone system is backed up each night as standard. 
• All security patches and updates are taken care of for you.
• Firewall rules are automatically configured.
• A sophisticated intrusion detection and mitigation engine protects against hacking attacks and potential dial through fraud around the clock.

With 3CX you gain access to advanced call centre features, enabling you to increase customer service levels, sales, and productivity. 
Features include: 
• Switchboard and wallboard. 
• Call centre reporting- user activity, team queue, SLA and more! 
• Queue strategies and real-time statistics. Call & Chat monitoring available for managers. 
• Integration with popular CRMs (including Salesforce, Freshdesk and more). 
• Integration with Microsoft Teams and Microsoft 365. 
• 3CX CRM Application Programming Interface (API) to develop your own CRM integration. 
• Call recordings.
• Hot desking.
• Create your own call flows with 3CX Call Flow Designer (CFD).

Host 3CX with CloudConnX

Host 3CX with CloudConnX and have the added benefits of:

• All security patches and updates being taken care of for you. 
• Firewall rules are automatically configured.
• Nightly backups and 24/7 monitoring included. 
• Additional security as a result not having your phone system on site.

• Troubleshooting at the end of the phone in the rare event that anything should anything go wrong.

CloudConnX Logo- Blue cloud outline

3CX is trusted by:

Interested in 3CX?

Fill out the form opposite and a member of the team will get in touch about 3CX. Alternatively, give us a call on 0330 122 0550 or email hello@cloudconnx.net
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