3CX Business Phone System
Accelerate your business' growth with 3CX Cloud Communications Solution
The software-based private branch exchange phone system for your business
3CX is a turn key package designed to support your business in all aspects of communications. Connect with colleagues and customers alike through voice, video or instant messaging, all through one platform. There is also the opportunity to integrate website live chat, Facebook messaging and SMS. 3CX can grow with your business, whether you are a large enterprise or small business.
Save on costs
Reduce your phone bill by up to 80% with 3CX.
With 3CX licensing is based on number of simultaneous calls and not extensions. You can also eliminate 0800/0300 number phone bills with Web RTC integration and use international numbers and IP Telephony so customers can call in at competitive rates.
Flexibility
3CX offers you and your employees the flexibility to work from anywhere whilst still receiving calls through your business number. At your desk? Take calls through your desk phone or desktop app. On the move? The 3CX mobile app enables you to take your business number on the go.
Security
With 3CX a sophisticated intrusion detection and mitigation engine protects against hacking attacks and potential dial through fraud around the clock. Firewall rules are automatically configures and all security patches and updates are taken care of for you. 3CX phone system is also backed up each night as standard.
Request a Call Back
For more information about 3CX please fill in the form opposite and a member of the team will get back to you.
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The Unified Communications Solutions your business needs:
Telephony
Utilise IP Telephony to make and receive calls from the mobile app, desk phone, desktop app or web client!
Video Conferencing
No downloads required. Up to 250 participants can join from their browser.
Live Chat
Fully customisable live chat solution with added voice and video capabilities. Assign chats to groups, including queue based group handling of chats.
SMS, WhatsApp & Facebook
Respond to SMS from a business number, keeping personal mobile numbers private. Send promotional texts with the latest offers and deals. Route incoming texts to queues rather than individuals.
Integrations
Sync your status from your calendar to provide presence information. Sync contacts to your 3CX Phonebook. Launch calls directly from Microsoft 365.
A flexible communications package that travels with you
3CX can be accessed in a variety of ways, outlined below. This provides your business with greater flexibility to work remotely with the continuity of 3CX allowing employees to always use their business extensions. Not only does this maintain a professional company image, but it also saves on phone bills compared to alternative solutions. With 3CX you also have the option of hosted on on-premise.
Physical Handsets
3CX works seamlessly on compatible handsets. If you already have IP handsets we can check their compatibility with 3CX, otherwise we can provide handsets as part of a turn key solution. We can also arrange the necessary cabling etc if needed, or provide wireless handsets for areas that are tricky to reach.
Desktop Application
3CX Desktop Client enables you to make calls, view the availability status of colleagues, schedule video conferences and check voicemails all from your desktop. Answer customer queries from website live chat, Facebook, WhatsApp and SMS all from one interface. Control your IP desk phone or smartphone from the desktop platform.
Mobile App
Make encrypted and secure VoIP calls from your mobile! 3CX App is both iOS and Android compatible, allowing mobile employees to continue using their extension whilst away from their desks. Make and take calls from anywhere, and access video conferencing, instant messaging and conference calls all from the 3CX app.
Web Client
3CX Web Client allows you to access all the key features of 3CX via your web browser, meaning you can work from anywhere. Launch calls directly from your CRM or web browser and integrate seamlessly with Microsoft Teams and Microsoft 365.
3CX Call Centre Features
Gain access to advanced call centre features with 3CX.
With 3CX you gain access to advanced call centre features, enabling you to increase customer service levels, sales, and productivity.
Features include:
• Switchboard and wallboard.
• Call centre reporting- user activity, team queue, SLA and more!
• Queue strategies and real-time statistics. Call & Chat monitoring available for managers.
• Integration with popular CRMs (including Salesforce, Freshdesk and more).
• Integration with Microsoft Teams and Microsoft 365.
• 3CX CRM Application Programming Interface (API) to develop your own CRM integration.
• Call recordings.
• Hot desking.
• Create your own call flows with 3CX Call Flow Designer (CFD).
• Switchboard and wallboard.
• Call centre reporting- user activity, team queue, SLA and more!
• Queue strategies and real-time statistics. Call & Chat monitoring available for managers.
• Integration with popular CRMs (including Salesforce, Freshdesk and more).
• Integration with Microsoft Teams and Microsoft 365.
• 3CX CRM Application Programming Interface (API) to develop your own CRM integration.
• Call recordings.
• Hot desking.
• Create your own call flows with 3CX Call Flow Designer (CFD).
3CX is trusted by:
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Data Backup Services
CloudConnX offer a comprehensive and affordable range of data backup services that can safeguard you and your business data from disruptive events such as malware attacks, system failures, theft and accidental deletion.
Data Centre Services
From Server Hosting and Colocation to Cloud Storage solutions, CloudConnX can help.
Contact Us
For more information about 3CX please fill in the form opposite and a member of the team will get back to you.