Call Recording
Some businesses, for instance those that are regulated by the Financial Conduct Authority, are required by law to implement call recording. Others may wish to do so for training or quality control purposes. We offer a range of call recording solutions to allow your organisation to record some or all of your phone calls, which can then be played back when necessary.
Call Recording tailored to your business requirements
We offer a range of Call Recording solutions. The best solution for your business depends on a number of factors:
Your Telephony Protocol
Your call recording requirements will vary based on the telephony protocol you are working with (VoIP, Analogue, Digital, ISDN).
Your preferred storage
Different call recording solutions offer different storage methods including Internal SD Card, Internal hard drive, and Cloud Storage.
Capacity Requirements
We offer a range of call recording solutions to suit the number of telephone lines you would like to be able to record ( 1 telephone line, 10 telephone lines, 100 telephone lines...)
Additional Requirements
We can tailor a call recording solution to meet any additional requirements you may have such as Microsoft Teams compatibility, soft phones, DECT, and headsets.
Request a Call Back
To request a call back about our Call Recording services please fill in the form opposite and a member of the team will get back to you.
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Benefits of Call Recording
Comply with FCA, MiFID and OCU regulations
Our call recording solutions comply with regulations set by the Financial Conduct Authority and OCU, as well as the Markets in Financial Instruments directive.
Locate specific calls easily
Search for specific calls based on words and phrases mentioned. Make notes and add markers to each call at the time that it is received to build a record that is handy to look back on for future reference.
Resolve Costly Disputes
With call recording there is no doubt about what has and hasn't been said.
Boost employee performance
If you are operating a call centre, our call recording solutions are able to generate statistics based on criteria that you determine yourself for each operator which are great for incentivising bonuses and rewarding great performance.
Identify Problem Areas
With our call recording solutions you can allocate your own pre-set criteria which all calls are then scored against. Easily view overall company and employee activity with call statistics and wallboards.
Keep valuable records
Our call recording solutions enable you to keep a record of all of your interactions with customers. Word and phrase spotting allows you to spot trends within customer calls and you can add notes to each call record to store extra information.
Continuous Improvement
Call recording is a great way to monitor which areas of your customer service are having the greatest impact on customers. Determine which of your employees need more support to get them on par with your top performers. When it comes to training, call recordings with customers personal details removed present a great learning opportunity.
Improved Decision Making
Call recording enables you to inspect the customers journey, preferences, and the steps they go through to make a purchase. Leverage insights from large numbers of calls to quickly determine which strategies are aiding in satisfying customers and improving brand reputation.
Frequently Asked Questions
Businesses that are regulated by the Financial Conduct Authority are required by law to record phone calls. Others may wish to do so for training or quality control purposes. Call recording can also be a great aid in dispute resolution.
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Industry Knowledge and Experience
Our team of experts have decades of experience working in the communications and computing industry. From delivery of a simple broadband connection to a custom-built carrier-grade network; we've got you covered.
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Here at CloudConnX we offer a range of solutions to meet all your communications, connectivity, data storage and processing, and consulting needs. What's even better is all our services work together seamlessly.
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Here at CloudConnX we are an ISP and directly connect with all of the main network carriers enabling us to provide you with the most reliable service at the best price. We do the hard work for you, whilst you benefit from our network and support.
Contact Us
For more information about our Call Recording services please fill in the form opposite and a member of the team will get back to you.