Worried About Losing Your Phone Number When the PSTN Switch Off Happens?

This is one of the most common concerns we hear from business owners. The good news? 

You don’t have to lose your number. 

When you switch to CloudConnX, we can port your existing business number to our digital voice service, delivered over your broadband connection. You’ll plug your desk phone or cordless handset into the voice socket on your new CloudConnX router but your calls will now travel over the Internet rather than the old copper network. 

That means: 
✅ Your business number stays exactly the same. 
✅ No disruption for customers calling you. 
✅ No need to update marketing materials, stationery, or signage. 
✅ All calls are carried over a secure, high-quality broadband connection. 

With CloudConnX, your broadband and phone service come from the same reliable provider. We deliver both through a single connection using the latest router technology. 

Our solution is designed to make switching to a ‘switch-off ready’ system as effortless as possible. We handle the porting of your number from your existing supplier and ensure the move from your old line to the new one is seamless, with no disruption to your business operations. 

• You keep your number. 

• You get fast, reliable internet. 

• You stay connected with minimal change to your setup. 

• You benefit from a business-grade service from a provider dedicated exclusively to business customers. 

As a trusted business Internet Service Provider (ISP), CloudConnX has been helping UK organisations stay connected for over a decade. We understand that not every business has in-house IT teams or the time to manage a technical migration, and that’s why our approach is simple: 

1. We assess your current setup. 

We’ll check which services rely on your existing phone line and what needs to change before the switch off. 

2. We port your number. 

Your existing business number is securely transferred to our digital voice platform, ensuring continuity. 

3. We arrange your new broadband connection and router. 

Our routers include a built-in voice port, allowing you to plug in your phone directly and carry on as usual. 

4. We provide ongoing UK-based support. 

Our expert team is on hand to help with queries, changes, or upgrades as your business grows. 

We focus exclusively on business connectivity, so we understand the challenges of keeping a business running smoothly. With over a decade of experience helping UK organisations: 

✅ We make the transition from copper to digital simple, handling the complexities including number porting for you. 

✅ You get broadband and voice from one provider, reducing complexity and downtime. 

✅ Our support team is UK-based and business-focused, ready to help when you need it.

✅ We design solutions that fit your business, not a one-size-fits-all approach. If your business is more complex, or has multiple dependencies on the old PSTN network, we can work with you to build a tailored solution.

In short, we help you stay connected, keep your number, and avoid disruption- so you can focus on running your business. 

While the official switch-off deadline is January 2027, the migration process is already well underway. Openreach is actively encouraging service providers, including CloudConnX, to move all legacy lines to modern alternatives as soon as possible. 

In fact, some PSTN connections are already being decommissioned, with affected customers receiving as little as three months’ notice to find a replacement solution. This isn’t just a future concern- it’s happening now. 

From January 2026, the cost of maintaining legacy PSTN lines is expected to rise. Carriers like Openreach are introducing price increases that will make keeping traditional services uneconomical. This reinforces the need to move to cost-effective, modern telephony solutions sooner rather than later. 

Delaying your migration risks: 

• Service disruptions 

• Unexpected price hikes

• The stress of a last-minute transition

Upgrading now ensures you stay in control of your business number, experience zero downtime, and enjoy the benefits of improved connectivity right away.