Are you ready for the PSTN Switch Off?
Switch to Full Fibre Broadband & Digital Phone Lines with No Disruption
The UK’s traditional phone network (PSTN) is being permanently switched off in January 2027, and businesses across the country will be affected. If your broadband, phone lines, alarms, card machines, or door entry systems rely on old copper lines, they may stop working unless you upgrade. You could also lose your business phone number if it isn't moved from legacy services before the deadline.
What's Changing?
The Public Switched Telephone Network (PSTN) has powered phone lines for decades. As part of the UK’s digital transformation, it’s now being retired. This means anything using an analogue phone line will need to move to an IP (Internet Protocol) based solution, such as a digital phone line running over Full Fibre Broadband.
Common systems affected include:
• Business phone lines
• Broadband over copper (FTTC/ADSL)
• Alarm systems
• Payment terminals
• Fax machines
• Door entry systems
• Lift emergency lines
If any of these rely on the old network, an upgrade is essential.
Request a Free Call Back
Not sure what you need, or just want to talk it through?
Make sure your business is ready for the PSTN switch-off. Get a free, no-obligation call back from a CloudConnX expert today.
Why is Full Fibre a great option ahead of the Switch-Off?
Switching to Full Fibre ensures your business is ready for the future — and gives you a significantly better connection at the same time.
With Full Fibre you’ll get:
✔ Faster, symmetrical upload & download speeds
✔ Rock-solid reliability (up to 5x more reliable than standard fibre)
✔ Consistent performance during busy hours
✔ A connection built for cloud apps, VoIP and modern working
✔ Technology that will continue to be supported long after PSTN ends
If the Switch-Off isn't until January 2027, why do I need to act now?
While the official switch-off deadline is January 2027, the migration process is already well underway. Openreach is actively encouraging service providers, including CloudConnX, to move all legacy lines to modern alternatives as soon as possible.
In fact, some PSTN connections are already being decommissioned, with affected customers receiving as little as three months’ notice to find a replacement solution. This isn’t just a future concern- it’s happening now.
From January 2026, the cost of maintaining legacy PSTN lines is expected to rise. Carriers like Openreach are introducing price increases that will make keeping traditional services uneconomical. This reinforces the need to move to cost-effective, modern telephony solutions sooner rather than later.
Delaying your migration risks:
• Service disruptions
• Unexpected price hikes
• The stress of a last-minute transition
Upgrading now ensures you stay in control of your business number, experience zero downtime, and enjoy the benefits of improved connectivity right away.
Switching doesn't need to be complicated...
Many business owners worry that upgrading will cause headaches or downtime. We're here to take those worries away and manage the process for you.
We assess your current setup.
We’ll check which services rely on your existing phone line and what needs to change before the switch off.
We port your number.
Your existing business number is securely transferred to our digital voice platform, ensuring continuity.
We arrange your new broadband connection and router.
Our routers include a built-in voice port, allowing you to plug in your phone directly and carry on as usual.
We provide ongoing UK-based support.
Our expert team is on hand to help with queries, changes, or upgrades as your business grows.
Why choose CloudConnX to manage the transition from legacy systems for you?
We focus exclusively on business connectivity, so we understand the challenges of keeping a business running smoothly.
With over a decade of experience helping UK organisations with connectivity and telephony:
✅ We make the transition from copper to digital simple, handling the complexities including number porting for you.
✅ You get broadband and voice from one provider, reducing complexity and downtime.
✅ Our support team is UK-based and business-focused, ready to help when you need it.
✅ We design solutions that fit your business, not a one-size-fits-all approach. If your business is more complex, or has multiple dependencies on the old PSTN network, we can work with you to build a tailored solution.
In short, we help you stay connected, keep your number, and avoid disruption- so you can focus on running your business.